Food manufacture

Complaint Handling and Product Withdrawal

Duration: approximately 3 hours self-paced

Become competent in complaint handling and product withdrawal/ recall in a food manufacture environment by completing this course. Validated by Occupational Awards Ltd.

£35.00

Payment taken at next step

complaint-handling-and-product-withdrawal

What will the course cover?

State the key qualities of a complaint handler
List the job roles of a complaint handler
Explain how the complaints department functions in a food factory
Identify the types of complaints received in a food factory
Describe the managing incidents and potential emergency situations procedure
Understand the product withdrawal and recall procedure

Explain the function of the product withdrawal and recall procedure
Identify the steps in a root cause analysis
Summarise the purpose of a root cause analysis
Describe the role of traceability during a product withdrawal and recall
Identify key people to be notified when a product is withdrawn or recalled
Recognise the different financial implications of product withdrawal and recall on a food factory