Foodsphere

What will the course cover?

Understand the importance of good customer service
Identify the characteristics required for good customer service
Describe the benefits of good customer service
Recognise the different types of customers
Recognise the importance of understanding the menu
Outline important health and safety factors in relation to customer service
Identify the importance of a complaints procedure and tips for handling complaints

Summarize relevant procedures and their importance
State how to develop a positive attitude and understand it’s importance
List how to present yourself at work
Describe how to communicate effectively
Understand how customers choose the service they require
Summarize how to deal with a complaint