Hospitality and catering

Dealing with Payments

Duration: approximately 4 hours self-paced

This course will enable you to develop knowledge and understanding of dealing with payments and handling any problems that may arise. Validated by Occupational Awards Ltd.

£25.00

Payment taken at next step

dealing-with-payments

What will the course cover?

Define different types of payment methods
Summarise what checks should be completed at the start of a shift
Understand how to change a till roll
List the benefits of paying at the table after food
List the benefits of paying at the till before food
Recognise till security requirements
Describe how to identify real money and procedures to follow with fraudulent money/vouchers

Understand how to process card payments using various methods
State what to do if a card is declined
Identify the action to be taken if a customer cannot pay
Summarise payment processes
Recognise the appropriate customer communication skills required
Name possible technology and money problems which may occur
State how to cash up and list factors which have an influence on cashing up correctly