Hospitality and catering

Team Leader, Head of House, Head Waiter

Duration: approximately 4 hours self-paced

Comprehend the skills and knowledge involved in the team leader, head of house and head waiter job role when undertaking this course. Validated by Occupational Awards Ltd.

£25.00

Payment taken at next step

team-leader-head-of-house-head-waiter

What will the course cover?

Define what makes an effective team leader
State who a team leader is responsible for and who they report to
List the roles a team leader is expected to follow
Identify the listening skills and body language a team leader must practice
Recognise how to build professional relationships
Explain how to plan and carryout team meetings
Describe how to record team meetings

Apply performance checks on staff
State the importance of motivating staff
Recognise how to comply with equality and diversity regulations
Describe how to avoid conflict and how to help staff avoid conflict
Summarise the different aspects of decision making in a team leader job role
Identify the role a team leader performs with suppliers
Outline how standards are monitored